when I went to go in the lady at valet told me I needed to give her my keys. My driver had went in to use the bathroom no problem.

I was up at the casino the other night and needed to use the restroom. So, we have reservations at Belterra for the next 2 nights and will spend 2 beautiful Days by their Pool with Great hospitality! Hope to win a little too! Horseshoe Casino dosent comp or take care of their Casino as well as Belterra. Definitely not near what I had spent for the weekend but descent time. Returned again Sunday and one machine was pretty good to me. Other than the above bad experiences…other hotel staff and Casino Staff was Very professional and Kind. The #3 elevator dropped 2 floors and was reported but never shut down. Staye … d again Saturday night with my Sister and the check in fellow was as rude as you could possibly get! I was getting my Credit card put foe my Sister to use and he kept rolling his eyes! When I handed it to him…he accepted it without a Thank You….bit I did let him know he was welcome. We went to Casino and could hardly get any playback. We were hoping to get to lounge by the pool…but it was closed. I returned Friday and stayed all night with my Sister and friends.

We had to leave because the Hallway from the Hotel to the Casino way so hot it took her breath and had to go home to get on her big machine. I had a room comped on Thursday night for me a d my friend that is on oxygen.